FAQ

Our Brand & Store

Is your company Indigenous owned?

Our founder, Carrie Armstrong, is a member of the Metis Nation of Alberta. She is of Cree descent, and her family is from the Michel Band, west of Edmonton.

Learn more about Carrie and Mother Earth Essentials on Our Story page.

Where is Mother Earth Essentials located?

Our retail store is located in Edmonton, Alberta. Our full address is 12318 111 Ave NW, Edmonton, AB T5M 2N4.

Where can I purchase Mother Earth Essentials products?

Products can be purchased at our retail store in Edmonton, online through our website, or from participating retailers.

Visit the Mother Earth Essentials Products page

Does Mother Earth Essentials offer workshops and classes?

Yes, Mother Earth Essentials offers workshops taught by our founder, Carrie Armstrong. To see upcoming classes, view our Workshops page.


Shipping & Return Policies

Do you offer free shipping? What is your shipping rate?

We offer free shipping on Mother Earth Essentials products orders over $100.

There is a $10 flat rate on shipping within Canada on all orders under $99.99.

Where does Mother Earth Essentials ship to?

We currently offer shipping in Canada and the United States.

How long does it take to get my order?

Orders will arrive within 5-7 business days. You’ll receive an email with tracking information once your order has shipped.

What is your return policy?

We have a “Satisfaction Guarantee” – if you are not happy with your product for any reason, we will happily issue a replacement or refund within 30 days of purchase. Please note that for exchanges or refunds, the customer is responsible for return shipping.

If there is a problem with your item, please send photos of the problem to sales@motherearthessentials.ca and we will replace or refund your order at our discretion.


Product Information

Do your products expire?

  • Hand & Body Lotions: Unopened products stored in a cool area out of sunlight will last up to 1 year.
  • Peppermint Sage line: The Peppermint Sage Line will last up to 3 years.
  • Handmade Soaps: Our handmade soaps do not expire, however if left unused for long periods of time they can shrink and harden from moisture loss.
  • Aromatherapy Sprays: Do not expire
  • Candles: Do not expire. Burn time 18+ hours
  • Essential Oils: Do not expire

Are your products suitable for all types of skin?

Yes, but we do recommend testing on a small area if you have sensitive skin. Our four body lotions benefit most skin types but especially dry, mature and sensitive skin.

Are your products hypoallergenic?

All of our products are made with natural ingredients, so they should not cause an allergic reaction, however everyone is different. If you are unsure we recommend testing the product on a small area of your skin before using it in other areas.

Always consult with your doctor if you are unsure if a product is right for you.

How do I know if I am allergic to your products?

If you experience rash, redness or discomfort after doing a test on a small area, please discontinue use and consult with your physician.

Can I use your products if I’m pregnant or nursing? Can I use any of the products for my baby or young child?

Please always check with your physician before using essential oils on young children or babies, or while pregnant or nursing.

Can your products be used to treat my medical condition?

Always consult with a doctor to be sure this product is right for you!

What is the best way to store your products?

In a cool area out of sunlight.

Where are the products made?

All of our products are made in Canada.

Do we test our products on animals?

No. Mother Earth Essentials started as a family business so all of the products are family tested

Where do you source your ingredients?

Our ingredients are sourced from all around the world - but from Canada whenever possible.

Do you use any synthetic ingredients?

Yes, we do use some preservatives in some of our products to increase the shelf life.

Where do you get your oils?

All over the world, it depends on where the oils are available. We use reliable and sustainable sources.

What does “Nature Identical Oil” mean?

A nature identical essential oil is a blend of essential oil and various extracted aromatic compounds. These ingredients are natural but they’re not in their natural state. It’s comparable to getting your nutritional needs met through supplements rather than food.

 

Wholesale Orders & Retailer Information

Can anyone place a wholesale order for Mother Earth Essentials products?

We welcome wholesale orders from retail shops and boutiques only.

What is the minimum order for wholesale orders?

We have a minimum of $400.00 (before shipping and tax) on your first order. No minimum on orders after that.

To qualify for wholesale pricing, you must order a minimum of

* 12 each of oils, mists, candles & lotions

* 6 each of the Peppermint Sage collection (4 piece), the Mini Gift Pack (6 piece), and handmade soaps

Do you have a return policy for wholesale orders?

We offer a great return policy to all of our wholesale customers. If you’re not completely satisfied with your order, please let us know as soon as possible and we’ll issue a refund or exchange. We only ask that the products you exchange be in the same good condition as when they were sent to you.

Is shipping different for wholesale orders?

Wholesale shipping is calculated and charged after you place your order. Our shipping fees for wholesale customers are:

  • Large (over $1000) - $70
  • Medium ($500 - $999) - $45
  • Small (Under $500) - $25

How do I place a wholesale order and view more pricing?

Please use the Contact Us page.

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